Shipping policy

Shipping policy

We ship all orders from Vietnam. Delivery typically takes 7–16 business days within Asia, the United States, Australia, Canada, and Europe. For some other countries, delivery may take 3–12 weeks. We will notify you via email if your location falls into this extended timeframe.

Please note that delays with the postal system are common and beyond our control. For this reason, we kindly ask you not to submit inquiries about lost packages until at least 30 business days have passed.

We aim to ship your order as quickly as possible! Processing usually takes just a few days, but during peak times—such as holidays or special sales—it may take a little longer. Please keep in mind that our small team handles all shipments by hand, and we truly appreciate your patience and understanding.

Your tracking number is included in the shipping confirmation email (please check your spam folder if you don’t see it).
In some countries, certain carriers do not provide tracking numbers. If your order falls into this case, we will notify you by email.

Customs & Import Taxes

- EU, United States, United Kingdom, Australia, and Canada, Thailand, Korea, China, UAE, Qatar, Dubai, Japan, Singapore: The price you see on our website is the final price. Customers will not be required to pay any additional taxes, customs duties, or handling fees upon delivery. If you are unexpectedly asked to pay any extra fees, please do not pay immediately—contact us first so we can check and assist you.

- EU New Import Fee: For orders shipped to the EU, the new €3 import fee is charged per product category (HS code), not per individual item. For example, an order containing multiple brushes will generally count as one product category, while an order containing brushes, pens, and paper may count as three different categories. This fee will be covered by Lobeo, not the customer, so you can shop with peace of mind.

- Other Countries, Norway: Depending on the destination, import taxes and customs fees may be covered by either Lobeo or the customer. When payable by the customer, these fees are generally low, as we use shipping and declaration methods designed to help minimize unnecessary costs.

If you are ever charged an unusually high amount, please do not pay immediately—contact us first, and we will do our best to assist you.