We ship all orders from Vietnam.

Orders are carefully packed and handed over to the shipping carrier within 24 hours of being placed. Tracking numbers are typically activated and emailed to you 3–4 days after shipment.

For some destinations, we use local postal partners. In these cases, tracking information may not become available until the parcel arrives in the destination country.

Delivery typically takes 7–16 business days within Asia, the United States, Australia, Canada, and Europe.

For some other countries, delivery may take 3–12 weeks (typically around 4 weeks). If your destination falls into this category, we will notify you by email after your order is placed.

Please note that delays within international postal systems are relatively common and are unfortunately beyond our control. For this reason, we kindly ask that you wait at least 30 business days from the shipping date before contacting us about a potentially lost package.

We are currently testing a flat shipping fee program:

• Orders under $50: $6.9 shipping fee

• Orders over $50: Free shipping

If there are any changes, we will inform you as soon as possible. Thank you!

Our default currency is USD. When you visit our website, prices may be automatically displayed in your local currency based on an estimated exchange rate for reference purposes. However, at checkout, the final amount will be displayed and processed in USD.

If you pay with Visa or Mastercard, your card issuer will automatically convert the USD amount into your local currency, so you can complete your purchase as usual. The final amount may vary slightly depending on your bank's exchange rate.

If you need any assistance, please contact us at lobeoart@gmail.com or through our Contact page. We’ll be happy to help.

- EU, United States, United Kingdom, Australia, and Canada, Korea, China, UAE, Qatar, Dubai, Japan, Singapore: The price you see on our website is the final price. Customers will not be required to pay any additional taxes, customs duties, or handling fees upon delivery. If you are unexpectedly asked to pay any extra fees, please do not pay immediately—contact us first so we can check and assist you.

- EU New Import Fee: For orders shipped to the EU, the new €3 import fee is charged per product category (HS code), not per individual item. For example, an order containing multiple brushes will generally count as one product category, while an order containing brushes, pens, and paper may count as three different categories. This fee will be covered by Lobeo, not the customer, so you can shop with peace of mind.

- Other Countries, Norway: Depending on the destination, import taxes and customs fees may be covered by either Lobeo or the customer. When payable by the customer, these fees are generally low, as we use shipping and declaration methods designed to help minimize unnecessary costs.

 If you are ever charged an unusually high amount, please do not pay immediately—contact us first, and we will do our best to assist you.

Please remember to check your spam or junk folder!

Your order confirmation is sent immediately after your purchase. If you don't receive it within a few minutes, please check your spam or junk folder first, as email providers (especially Gmail) may occasionally filter our emails.

If you still can't find the confirmation, please contact us. In some cases, customers accidentally leave the email field blank or enter an incorrect email address during checkout. We're happy to update your email address and resend both your order confirmation and future shipping updates.

Your tracking number will be emailed to you within 2–3 days after your order is placed. Please note that tracking updates may take an additional 2-2 days to appear, depending on the shipping carrier.

If you don't receive the shipping confirmation, please check your spam or junk folder first.

For some destinations, we use local postal partners, and tracking information may only become available after the parcel arrives in the destination country. If your shipment does not include a trackable service, we will notify you by email.